1. Introduction
Welcome to Global Talent. By using our platform, you agree to comply with and be bound by the following terms and conditions.
2. User Accounts
- Eligibility: Users must be at least 18 years old to create an account.
- Account Security: Users are responsible for maintaining the confidentiality of their account information and are liable for all activities under their account.
3. Purchase of Coins
- Coin Purchase: Users can purchase coins through the platform using various payment methods provided by our payment gateway, Razorpay.
- Pricing: The price of coins may vary and is subject to change. All prices are inclusive of applicable taxes unless stated otherwise.
- Payment Confirmation: A purchase is deemed complete once the payment is successfully processed. Users will receive a confirmation email with the transaction details.
4. Spending Coins
- Gifting: Users can spend coins to send gifts to creators during live streams.
- Irrevocability: Once coins are spent on gifts, the transaction cannot be reversed, and the coins cannot be refunded.
5. Earnings for Creators
- Earnings: Creators earn money by receiving gifts from users. The platform will convert the value of the gifts into local currency.
- Payout: Payouts to creators are subject to a minimum threshold and are processed on a monthly basis. Creators must provide accurate payment details to receive payouts.
6. Refund Policy
- Coin Purchases: All coin purchases are final and non-refundable except in cases of unauthorized transactions or technical errors.
- Gifting Transactions: Gifts sent using coins are non-refundable and non-reversible.
- Dispute Resolution: Users may contact our support team admin@globaltalent.me within 7 days of the transaction if they believe there has been an error or unauthorized transaction.
7. Prohibited Activities
- Content Restrictions: Users and creators must not engage in illegal, harmful, or offensive activities on the platform.
- Account Suspension: We reserve the right to suspend or terminate accounts that violate our terms and conditions.
8. Modifications
- Changes to Terms: We may modify these terms and conditions at any time. Users will be notified of any significant changes via email or platform notifications.
- Acceptance of Changes: Continued use of the platform after changes have been made constitutes acceptance of the new terms and conditions.
9. Contact Information
For any questions or concerns about these terms and conditions, please contact us at admin@globaltalent.meRefund Policy
1. Overview
We strive to provide a seamless experience on our platform. However, we understand that issues may arise that require refunds. This policy outlines the conditions under which refunds may be granted.
2. Non-Refundable Transactions
- Coin Purchases: All purchases of coins are final and non-refundable once the transaction is complete.
- Gifts: Coins spent on gifts to creators are non-refundable and non-reversible.
3. Eligible Refunds
Refunds will only be considered in the following cases:
- Unauthorized Transactions: If a user’s account is compromised and unauthorized purchases are made.
- Technical Errors: If there is a technical issue that prevents the completion of the transaction or delivery of purchased coins.
4. Refund Request Process
- Submission: Users must submit a refund request within 7 days of the transaction date by contacting our support team at admin@globaltalent.me.
- Investigation: Our team will investigate the request and may require additional information or documentation from the user.
- Decision: Refunds will be granted at our sole discretion. If approved, the refund will be processed within 14 business days.
5. Chargebacks
Initiating a chargeback through the user’s bank or payment provider without contacting our support team admin@globaltalent.me first may result in the suspension or termination of the user’s account.